Dyslexia Thrive is committed to protecting all personal data of our clients.
What information does Dyslexia Thrive collect?
The type of data collected is dependent upon the service provided
- Learner’s name
- Learner’s gender
- Learner’s date of birth
- Learner’s home address
- Learner’s background information collected from the young person, parent/guardian and where agreed from the young person’s school. This background information includes details regarding the young person’s strengths, challenges, behaviour, self-esteem, interests, attainment and progress.
- Parent/Guardian’s name
- Parent/Guardian’s address if different from learners
- Parent/Guardian’s email address
- Parent/Guardian’s telephone number
- Assessment information
Data is collected via conversations, questionnaires and electronic communications such as email.
Dyslexia Thrive may keep information to contact you about other services we provide which may be of interest to you, if you have given us permission to do so. If you decide you do not wish to hear from Dyslexia Thrive about other services then please let us know and we will remove your information from our database.
Why Dyslexia Thrive collects your data?
- Learner’s name
- To supply the service(s) you request.
- To provide you with ongoing support and services
- To comply with statutory requirements for book-keeping and accounting.
How does Dyslexia Thrive store your data?
Information collected is stored electronically or on paper.
Full Diagnostic Assessments are password-protected when emailed to clients.
Completed Full Diagnostic Assessments are kept in a secure Dropbox Account. Dropbox is GDPR compliant and does not have access to your data. For more information see GDPR Compliance - Dropbox
How does Dyslexia Thrive share your data?
We can share appropriate information with the young person’s school or other agreed agencies, with your consent.
We do not share your information with 3rd parties for marketing purposes.
If required by law we will share your information.
How long does Dyslexia Thrive keep your data?
This will vary depending on the service(s) provided.
Tuition notes and plans are stored for a year after tuition has ceased.
Dyslexia Screening Reports and Full Diagnostic Assessments are stored electronically for the time required by law as advised by the professional bodies, BDA and PATOSS. As at 1st September 2023, Full Diagnostic Assessments are stored until the young person’s 25th birthday. Test papers, questionnaires and documents collected for assessment purposes are destroyed once receipt of the assessment has been confirmed by you.
What are your rights?
You have the right to request your data or withdraw your consent to collect information at any time.
For full details, see A guide to individual rights | ICO
How can you withdraw your consent?
You have the right to have your personal data erased. You can withdraw your consent by contacting heather@dyslexiathrive.co.uk, please ensure you put the subject as ‘Withdrawal of Consent’. Dyslexia Thrive will email you back to confirm your request. If you do not receive a response to your email, please contact us again. We will act upon your request without undue delay and within one month of receipt. Please note that this right is not absolute. We are required to hold specific information for legal and accounting reasons.
How can you access your personal data?
If you want to know the personal data held on you or your young person, you can ask for details of the personal data and for a copy of it. This is known as a ‘Subject Access Request”. Please email heather@dyslexiathrive.co.uk for a copy of the form to complete. There is no charge for a Subject Access Request. We will aim to reply to your request within one month.
Complaints and questions
Dyslexia Thrive reserves the right to modify this Privacy Policy at any time. An up-to-date Privacy Policy will be posted on our website. Please review it frequently.
If you would like to find out more about your rights and obligations under the General Data Processing Regulation, then please visit Information Commissioner's Office (ICO).